Effective Date: 01/10/2023
Last Updated: 06/07/2024
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with an item, you may return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:
- Items must be returned in their original condition, unused, and with all original packaging and tags attached.
- Proof of purchase must be provided.
- Items that have been used, altered, or damaged will not be accepted.
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
Refund Policy
Once we receive your returned item and it has been inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 30 days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team at [email protected]. We will provide you with instructions on how to send your item back to us for an exchange. Please note that exchanges are subject to product availability.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Downloadable software products
- Personal care items (e.g., skincare products, cosmetics) if they have been opened
- Customized or personalized items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the damage or defect. We will work with you to resolve the issue promptly by offering a replacement or a full refund.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: kangoanywhere.com/connect